Problems and Complaints

The College is committed to delivering a high quality service and encourages students to tell us when there is cause for concern and a case for improvement. If problems do arise we encourage you to express them and we will respond to them.

  • In the first instance you should talk to your tutors or dissertation supervisor, unless the problem involves them or you feel dissatisfied with their response.
  • Contact your Personal Tutor. It is part of their role to ensure that you are happy with your studies and supervision. You may do this in confidence. It is part of their role to act as your advocate if they feel you have good cause for complaint.
  • Talk to your Postgraduate Student Co-ordinator. Again you can speak to them in confidence. You can also contact the Education and Student Experience Manager (Suzanne Byrch). If you feel that the College as a whole has failed to respond properly to you, please contact the Associate Dean for Education, Dr Rob Freathy.
  • If your complaint might be relevant to other students as well as yourself, you may wish to speak to a student representative on the Student/Staff Liaison Committee or Postgraduate Liaison Forum, who can bring your concern before that committee. However, if your complaint relates solely to you, you should follow the steps outlined above.

The University also has academic appeals and complaints procedures if you feel that you cannot get a satisfactory response from within the College.

Separate procedures apply depending on whether you are appealing against an academic decision or making a complaint. There are also separate procedures for issues involving equal opportunities, and protection of dignity at work and study.

If you do not have access to the Web, you can obtain paper copies of any of these procedures from the Student Advice Centre in the Guild of Students or the Taught Faculty Office, Northcote House.


The University is committed to a policy of equality of opportunity and aims to provide a working and learning environment which is free from unfair discrimination and will enable staff and students to fulfil their personal potential. All individuals should be treated with dignity and respect whether at work or study; staff and students have an important role to play in creating an environment where harassment is unacceptable.

The University has a Policy on the Protection of Dignity at Work and Study, including definitions of racial, sexual and personal harassment, and a list of Harassment Advisers.


We hope that you have found the contents of this handbook useful and we wish you a happy and successful time studying with the School of Social Sciences and International Studies. If you do have any further questions please contact the College Office at Streatham Campus or the Info at St Luke's Office at St Luke's Campus.